Frequently asked questions.
GENERAL QUESTIONS
what types of vehicles do you service?
At Lunar Garage, we service all makes, all models, and all years—from daily drivers to vintage classics. We work on both gasoline and diesel engines and can handle trucks up to one-ton (3500s). Whether it's your commuter car, a project truck you're stuck on, or a classic vehicle that needs expert care, we've got you covered.
do i need an appointment or do you accept walk-ins?
To ensure each vehicle gets the attention it deserves, Lunar Garage operates by appointment only. As a smaller shop, this allows us to focus fully on your car, giving it the care and precision it needs without rushing through repairs. While we can’t accommodate walk-ins, we’re always happy to take your call and schedule a time that works for you. We can even help arrange a pickup if needed!
Do you provide routine maintenance like oil changes and tire rotations?
Yes! We offer routine maintenance services including oil changes, tire rotations, and more. While our oil changes may not be as cheap as quick lube chains, we provide a comprehensive inspection with every service to ensure your vehicle is in top shape. At Lunar Garage, you can trust that we won’t push unnecessary services like big dealerships do—we simply make sure you leave with a safe, reliable vehicle and no hidden surprises.
Can you diagnose check engine lights and other warning indicators?
Absolutely! At Lunar Garage, we have the tools and expertise to diagnose check engine lights, ABS warnings, TPMS alerts, and any other dashboard indicators. Modern vehicles rely on complex computer systems, and a warning light could mean anything from a minor sensor issue to a more serious mechanical problem.
We don’t just read codes—we take the time to properly diagnose the root cause of the issue, ensuring you get the right repairs instead of unnecessary part replacements. Once we pinpoint the problem, we’ll explain it in clear, straightforward terms and provide honest recommendations so you can make the best decision for your vehicle.
Can I wait at the shop while my vehicle is being repaired?
Lunar Garage isn’t set up with a traditional waiting area, so most customers choose to drop off their vehicle and have someone pick them up. This allows us to take the time needed to properly service your car without rushing. In certain situations, we may be able to give you a ride somewhere or even arrange to pick up your vehicle—just let us know in advance, and we’ll do our best to accommodate!
How long do most repairs take?
Repair times vary depending on the job. When we provide you with a repair estimate, we include an estimated turnaround time based on the job's complexity and parts availability. While these timelines can change, we make every effort to complete repairs efficiently and keep you updated throughout the process.
pricing & payment QUESTIONS
How much do repairs typically cost?
The cost of repairs varies depending on the type of service required. We charge by the hour for labor and use national pricing guides to ensure our rates are competitive and fair. There are additional charges for emergency repairs after hours (6pm–7am) and for mobile repairs or towing services. For your convenience, you can find a breakdown of our current rates and prices on our pricing page.
Do you provide estimates before performing repairs?
Yes, we always provide a written estimate before any work begins, which we will send to you for approval. This ensures you know exactly what to expect in terms of cost. Along with the estimate, we’ll also provide an estimated turnaround time. If additional repairs are needed beyond the initial estimate, we will communicate those changes promptly and ensure you have the necessary details before proceeding. Transparency is key, and we want to keep you informed every step of the way.
Do you require a deposit before beginning repairs?
Typically, a deposit is required at a minimum to cover the cost of parts. For larger repairs or those that require special-order components we may require a larger deposit. This ensures we can order and secure the necessary parts before beginning any work. The deposit will be discussed with you when the estimate is provided and will be credited toward your final bill. We’ll also keep you updated throughout the repair process to ensure everything is on track.
What payment methods do you accept?
We accept cash and all payment methods supported by Square, including credit/debit cards, Apple Pay, Google Pay, and more. While we currently don’t have a physical card reader, we send invoices digitally via SMS, email, or a link to our payment portal for easy online payments.
As a small business, we offer a small discount for cash payments to help offset the transaction fees associated with card payments.
Do you offer financing or payment plans?
At this time, we do not offer direct payment plans or financing options. However, Square (our digital point of sale system) provides payment methods that include payment plans for certain credit or debit card transactions. For larger, multi-stage repairs, we can also work with you to create an incremental payment plan based on the repair estimate. Just let us know, and we’ll discuss the best option for your situation.
parts & warranty QUESTIONS
Do you use OEM or aftermarket parts?
We use both OEM (Original Equipment Manufacturer) and aftermarket parts, depending on the situation. Some parts are more reliable when sourced from the manufacturer, while aftermarket parts are often more affordable and readily available, helping us get you back on the road quicker. In certain cases, OEM may be the only option available, or some parts may be on backorder, requiring us to go with aftermarket alternatives.
If you have a preference for only OEM parts or a specific brand, just let us know—we’re happy to accommodate. With years of experience, Kyle has extensive knowledge of which parts are best for each repair and the warranties that come with them. As always, we’ll keep you in constant communication and provide clear options throughout the repair process.
Is there a warranty on repairs and parts?
Yes, we offer warranties on both repairs and parts, but the details can vary depending on the part and the supplier. If you notice an issue with a part we’ve installed, give us a call, and we’ll investigate. For example, if you think a part we replaced is causing a problem, we’ll diagnose the issue to verify that the part is at fault and check if it’s still covered under warranty.
If the part is under warranty, we’ll replace it at no additional cost to you. In some cases, an initial inspection fee may apply, as well as any costs for repairs not covered by the warranty. We’ll always keep you informed and make sure you’re satisfied with the resolution and informed of any warranties with the estimate.
Can I bring my own parts for you to install?
Typically, we do not install customer-supplied parts to avoid potential issues with part accuracy, which can lead to delays in your repair. Incorrect parts could leave your vehicle immobile, causing additional complications and preventing us from working on other customers' vehicles. In such cases, additional fees may apply for holding up the repair lift and the time spent resolving the issue. Additionally, using our parts ensures warranties and avoids these risks. However, if you prefer to supply your own parts and understand the potential consequences, we’re happy to discuss it further.